Stylish Party Dresses and Frocks in Sri Lanka: Discover the Perfect Outfit for Every Occasion!
Returns and Exchanges

Returns and Exchanges


1. Returns via courier collection

Send a mail via Contact Us page or Call 0312223939 with the following details such as invoice number, product code, quantity, reason for the return and whether you wish a refund or a replacement. We shall communicate via e-mail/telephone and organize for the courier to collect the product – free of charge if the delivered goods are incorrect, damaged or faulty.

  • Only the product/s value is considered for exchange and customer has to bear the other charges when exchanging via courier service.
  • Return Item must be packed in their original package, all tags un-removed and return with original invoice.
  • You can’t make more than one exchange requests at the same time for the same order.
  • You can only change colour & size of same party dress style.

2. Returns via the store

Bring the product you wish to return or exchange with the invoice or the web order received online, to the City Fashion Negombo shop and inform the manager the purchase is made via web sale. The Exchange will carry out based on the policies and options set out below.

  • Return Item must have all tags un-removed and return with original invoice.
  • You can only change colour & size of same party dress style.


  • You have 7 days from the shipping date to exchange your City Fashion Online purchase.
  • If you wish to exchange the product with same item with different color or size, or with a similarly priced item, that will be treated as a general exchange.
  • If you exchange with a product where the price is higher than the old product, you will have to pay the price difference at the store.
  • If the item to be exchanged is received under a special promotion the balance to be paid will be the difference of the new item price and the amount paid for the old item. The web discount will not be applicable for the products in the store during exchange.

Please note that the above policies are subject to change by Management of City Fashion at anytime without prior notice to the customer.